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Baggage irregularities

If you have questions or inquiries about baggage, you can complete the following form and one of our Staff will help you with your request. Thank you for contacting us.

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Personal information

*Title:

*First name:

*Last name:

*Date of birth: YYYY

*Passport number:

*LifeMiles #:

*Home phone:

Office phone:

*E-mail:

Home address

*Street address line 1:

Street address line 2:

*City:

*State/Departament:

*Country:

Zip Postal Code: « Only USA and Canada

Flight information

*Origin:

*Destination:

*Flight date:

*Number of Passangers:

*Ticket number:

*Baggage Tag number:

*Status of baggage:

*Where did you turn in your baggage?: Check-in counter

Boarding gate

*Did you pay for excess baggage?: Yes

How much?$

Comments:

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If your baggage does not arrive on your flight or there are any irregularities, please report it directly to our office before leaving the airport. To do this you should complete the Property Irregularity Report form (PIR) found in the Air Terminal Baggage offices (the Baggage Office is generally in the same hall as baggage claim).

However, the Traveler has a reasonable time after the date of the flight to formally present the complaint to the Baggage Office of the corresponding airport, or to the Customer Relations Department.

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