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Baggage irregularities

If you have questions or inquiries about baggage, you can complete the following form and one of our Staff will help you with your request. Thank you for contacting us.

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Personal information


Home address

« Only USA and Canada

Flight information

Check-in counter

Boarding gate




If your baggage does not arrive on your flight or there are any irregularities, please report it directly to our office before leaving the airport. To do this you should complete the Property Irregularity Report form (PIR) found in the Air Terminal Baggage offices (the Baggage Office is generally in the same hall as baggage claim).

However, the Traveler has a reasonable time after the date of the flight to formally present the complaint to the Baggage Office of the corresponding airport, or to the Customer Relations Department.