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Travel insurance


Please note that starting December 1, 2012, our Travel Assistance supplier will be ACE-AXA. This change will not affect any policy you've already purchased with Chartis up to November 30, 2012.

What is it? *


To ensure you enjoy your journey to the maximum with complete peace of mind, we offer you our new Avianca Travel Insurance service.

It's a comprehensive package of passenger coverage and assistance, operating worldwide, 24 hours, 7 days a week, in the destination you choose and is fully backed by ACE-AXA.

* Avianca Travel Insurance is not available for purchase in Costa Rica.

Who is it for and what does it include?

 Our assistance package is available for passengers up to 85 years of age and includes:
  • Medical expenses.
  • Compensation for travel interruption.
  • Missed connections.
  • Lost or damaged baggage and many more services.

The Avianca Travel Insurance Program is available for travel to Latin America from only USD19.99 and for the rest of the world from USD30.99.
In Colombia cover for domestic travel is available from just COP 15,800.

What countries are not covered by ACE-AXA insurance?

ACE-AXA travel insurance does not apply in the following countries: Costa Rica, Cuba, Afghanistan, North Korea, Iran or Iraq.

What is the maximum coverage?

The maximum period of coverage is 365 days.

Where can I purchase TACA travel insurance?

The service is available for purchase in:

  • Colombia: TACA sales outlets and TACA Call Center.
  • El Salvador: Will be available soon.