Code of Conduct and Ethical Standards
In TACA, we are committed to our corporate responsibility, not only because it is an integral part of our business strategy, but because it reflects our principles and the way in which we portray the company as a trademark, as a business, and as individuals. This commits us to work with social responsibility everywhere we operate and conduct business.
Leadership in business practices, as well as our conduct as employees, are key in order to continue harvesting success in competitive international markets. This Code of Conduct and Ethical Standards establishes the principles and norms that we should abide by, adopt as our own, live by and externalize in all our areas of labor.
Our Code of Conduct and Ethical Standards is available in three languages: Spanish, English and Portuguese. Click on any of the links below to view the document in your preferred language:
In the interest of reinforcing and complying with this Code of Conduct and Ethical Standards, we have made available different contact channels to report situations that do not comply with the principles and norms set therein.
Everybody has the responsibility to report any conduct or situation that is considered incorrect, illegal or immoral, or that may be addressed in the Code of Conduct and Ethical Standards, through the different contact channels.
Should you have any complaint, inquiry, or feedback regarding this topic, please contact us through the available channels:
The TACA helpline is available 24 hours a day, 7 days a week. This helpline is operated by an Ethics Office Specialist who will confidentially assist you. The call will be processed as follows:
|Buenos Aires||(5411)||4360 8219|
|Santiago de Chile||(562)||4968215|
|San Pedro Sula||(504)||5454155|
|San Jose, Costa Rica||(506)||22421221|
|USA & Canada||(877)||7275831|
You may fill out the complaint form.
Write to our e-mail: líneaetica@avianca.com